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Agent Portal Support

Find answers and get quick support for booking, commissions, and account issues

Frequently asked questions

Registration & account

Access to Agent Portal

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How do I get access to the IHG Agent Portal?
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From the main IHG Agent Portal page, click the Register button. You'll be prompted to sign in to your IHG One Rewards account, then register your agent ID accreditation number (IATA, TRUE, ARC, or CLIA). If you haven't joined IHG One Rewards, you'll need to enroll before you can register for the Agent Portal. Once registered, you'll have access every time you sign into your IHG One Rewards account.

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Travel Industry Number

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What if I don't remember my IATA/travel industry number?
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We require an IATA, TRUE, ARC or CLIA travel industry ID number when you register. If you don't remember your number, contact your travel agency or the travel industry group to get it before you register for the IHG Agent Portal.

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One Rewards Enroll

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What if I don't want to enroll in IHG One Rewards at this time?
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You’ll have to join IHG One Rewards in order to register for the IHG Agent Portal.

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One Rewards Register

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Can I use someone else’s IHG One Rewards account to register?
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No, every IHG One Rewards member number is associated with an individual account.

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Agencies Change

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What should I do if I change agencies?
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If you change travel agencies, you’ll need to update your IATA/Travel Industry Number in your profile. To do so, please contact IHG Agent Portal Support Team.

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Still have questions?

IHG One Rewards account questions

For all questions regarding your IHG One Rewards account and settings visit: IHG Customer Care

IHG Agent Portal questions

For questions around issues with IHG Agent Portal please email us at: globalihgagent@ihg.com

Booking

Benefits of Booking Personal

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What are the benefits of booking personal travel on IHG?
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Booking personal travel on our site allows you to discover over 6000 hotels and use your agent discount.

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Personal Travel Booking

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How do I book personal travel on this site?
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To get started, register to access the IHG Agent Portal. If you’re already registered, log in to the portal and click ‘Personal travel’ in the booking module on the home page.

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Client Travel Book

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How do I book client travel on this site?
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If you are an employee of an agency that uses a Global Distribution System (GDS), follow your agency's procedures to make a booking. 

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Booking Problem

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What can I do if I'm having a problem booking with the GDS?
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For all GDS issues, contact the Travel Agent GDS Help Desk at channels@ihg.com.

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Still have questions?

Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

GDS Support

For all GDS issues, contact the Travel Agent GDS Help Desk

Email: channels@ihg.com

Group bookings

Have questions about booking for groups of 10 rooms or more email: 1800meeting@ihg.com

Commissions

Commission Policy

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What is IHG’s agent commission policy?
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The IHG global standard commission is 10% of eligible commissionable rates that are exclusive of taxes, service charges and additional fees such as, but not limited to, resort fees, rollaway fees, miscellaneous fees, and gratuities.

Travel agencies must have an active and valid accreditation/membership with at least one of the following: ARC, IATA, TIDS, TRUE or CLIA. The accreditation/membership number must be included at the time of booking.

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Commission Rate

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How can I see what rates are commissionable?
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Rates can vary. You can check whether a rate is commissionable or not by selecting a rate and hovering over the ‘i’ icon.

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Commission Tracking

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How can I track my commission on a specific booking?
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To inquire about a specific booking, email commission.services@ihg.com and include the following information in your inquiry: 

• Confirmation #
• Guest name
• Hotel name
• Dates of stay  

The IHG Commission Services Operations Team will respond to your email within 7 days. Please note: if you want to know if your IATA number is attached to a client booking, please note that IHG Commission Services can only see details of a booking after the client’s departure.

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Still have questions?

Commission support

For questions about your commission statement, email or call the IHG Commission Services Operations Team: commission.services@ihg.com

อเมริกา

Phone: 800-238-0270 
Fax: 800-537-8547

UK/Europe/Middle East/Africa 

Phone: +44 (0) 1384 473399 
Fax: +44 (0) 1384 473398 

GDS

About GDS

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What is GDS?
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GDS is a Global Distribution Systems (GDS). We work with the following GDS: Amadeus, Apollo/Galileo, Sabre, and Worldspan. A GDS allows you to look for real-time rates and availability worldwide when you search for our brand-specific two-letter chain codes.

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GDS Chain codes

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What are your GDS chain codes?
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6C — IHG master chain code
CP — Crowne Plaza® Hotels & Resorts
IC — InterContinental® Hotels & Resorts
HI — Holiday Inn
HS — Holiday Inn Express
HI — Holiday Inn Club Vacations
WE — Atwell Suites(TM)
VA — avid®
YO — Candlewood Suites®
VN — EVEN(TM)
IJ — Garner(TM)
KC — Kimpton Hotels & Restaurants
IN — Hotel Indigo®
UL — Hualuxe® Hotels & Resorts
RE — Regent Hotels & Resorts
IG — Six Senses
SP — Special Properties
YZ — Staybridge Suites®
VT — Vignette(TM) Collection
VX — voco®
AN — ANA Hotels
IB — Iberostar Beachfront Resorts

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Still have questions?

GDS Support

For all GDS issues, contact the Travel Agent GDS Help Desk

Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

Group bookings

Have questions about booking for groups of 10 rooms or more email: 1800meeting@ihg.com

IHG One Rewards

Still have questions?

IHG One Rewards support

For all questions regarding IHG One Rewards points and accounts, visit: IHG Customer Care

Learning hub training

Training Required

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Is the training required?
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While the training in the learning hub isn’t required, it offers a wealth of knowledge to help you navigate the dynamic hotel industry and will increase trust and credibility with your clients.

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Training Time to Complete

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How much time does the training take to complete?
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Courses are designed to be completed at your own pace but typically take 15 minutes per module.

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Training Importance

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Why should I take the training?
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When you take the training, you can gain in-depth knowledge of IHG's 19 brands and learn about our unique selling points. Understanding our portfolio and the key differentiators between our brands helps you match clients with the right property, resulting in higher satisfaction and repeat bookings. The training also lets you learn at your own pace, fitting easily into your busy schedule.

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Retake Training Each Year

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Do I need to retake the training each year?
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The foundational level will only need to be taken once. As we develop new content, we will notify you when additional courses are added.

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Languages Offered for Courses

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What languages are the courses offered in?
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The foundational training is offered in up to 13 languages depending on the brand.

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Still have questions?

IHG Agent Portal training support

For all questions regarding IHG Agent Portal training, email: globalihgagent@ihg.com

Discounts & rates

Agent Discount

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What is the agent discount?
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Get up to 25% off bookings on eligible hotels for personal travel only.

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Terms and Restrictions

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What are the terms and restrictions of the agent discount?
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You can book up to 2 guest rooms per stay for personal travel via IHG Agent Portal, at least 24 hours in advance of arrival. You’ll need to present your Travel Industry ID/IATAN Card, Agency Business Card or employment authorization on agency letterhead at check-in. This discount is non-commissionable.

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Still have questions?

Agent discount & rate support

For all questions regarding agent discounts and rates, email: globalihgagent@ihg.com