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Holiday Inn & Suites Santa Maria
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.0
/
5
Rating breakdown 2,044 reviews
5 Stars
1,049
4 Stars
447
3 Stars
214
2 Stars
171
1 Star
163
based on 2,044 reviews
1,450 out of 1,82979%recommend this property.
Staff and Service
4.2
/
5
Room and Comfort
4.1
/
5
Value
3.9
/
5
Room Cleanliness
4.2
/
5
Sleep Quality
4.1
/
5
Food & Beverage
3.7
/
5
Able to Relax
3.9
/
5
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Product ReviewsWrite a review
Not ready for guests
Overall Experience
2.0
/
5
PostedMarch 30, 2025
Share:
Age:35-49
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-26
Reason for Visit:Business
Travel Tips:Call the property 3+ days ahead to inquiry about possible construction and amenities. That would allow you to cancel and rebook without cancellation fees.
Staff and Service
3.0
/
5
Room and Comfort
2.0
/
5
Value
2.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
I stayed here during the construction period. I was not notified that the property was undergoing renovations ahead of time. It made for a less restful stay. The normal amenities like fitness center and complimentary breakfast were not available, these are the two main reasons why I even stay at the Holiday Inn properties. Advance notice of the property situation would have been greatly appreciated and I could have planned accordingly but sadly was not given any.
Check Out Date:2025-03-26
Reason for Visit:Business
Travel Tips:Call the property 3+ days ahead to inquiry about possible construction and amenities. That would allow you to cancel and rebook without cancellation fees.
ConsAmenities, Sleep Quality
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 31, 2025
Dear Will O,
I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Furthermore, I must apologize for the inconveniences you experienced while staying with us. I completely understand how not knowing the hotel was under renovation could have a negative impact on your stay. Please know that we have informed ownership of your comments, and will do what we can to help notify guests in advance.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Warmest Regards,
Seth Foster
General Manager
General Manager
Not worth the stay
Overall Experience
2.0
/
5
PostedMarch 11, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family funeral
Next Destination:New York
Staff and Service
2.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Our stay was alright, but it didn't quite live up to our experiences at other Holiday Inns. This location could definitely benefit from remodeling its rooms and elevators. Unfortunately, the restaurant, room service, and bar were unavailable during our stay, which was disappointing. We also had to physically go downstairs to get extra towels and bath supplies for our room since despite calling, no one responded for 20 minutes. That was quite frustrating for us. Oh and to add the faucets in the room and bathroom were not working correctly.
Reason for Visit:Family funeral
Next Destination:New York
ProsLocation, recognition for ihg rewards club members
ConsRoom Cleanliness, Amenities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 11, 2025
Dear Valued Guest,
I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Having a room with incorrectly working features is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Remodel has already begun, that will change everything about this hotel, with our first set of room scheduled to be completed by the end of April.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Best Regards,
Seth Foster
General Manager
Best Regards,
Seth Foster
General Manager
Under Construction
Overall Experience
2.0
/
5
PostedFebruary 24, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:family vacation
Staff and Service
5.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
2.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Normally these things wouldn't bother me that much, however, I was travelling with my family on vacation. The hotel was under construction. No visible signs at night to locate where to check in. This was not disclosed at booking that the hotel was under construction. There was no wifi in our room. Early in the morning, the noise was already audible. This did not make for a good stay with the family.
Reason for Visit:family vacation
ConsFacilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 26, 2025
Dear Famof6,
I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Furthermore, I must apologize for the inconveniences you experienced while staying with us. I completely understand how not knowing the hotel was under renovation could have a negative impact on your stay. Please know that we have informed ownership of your comments, and will do what we can to help notify guests in advance.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Warmest Regards,
Seth Foster
General Manager
General Manager
Run down hotel with many issues
Overall Experience
1.0
/
5
PostedFebruary 21, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-02-17
Reason for Visit:Family vacation
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
2.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
2.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
We booked 2 rooms with this hotel for a family vacation. The IHG website didn’t show the hotel was under construction at the time of booking. Half the hotel was blocked off and we could hear construction noises and the crew walking around all day. Rooms were really run down with many issues like the toilets not flushing, wallpaper peeling and a strange odor in beds. The restaurant and the breakfast were closed too. IHG should not even charge half the normal rate for this abysmal experience. I contacted management about some compensation but they didn’t even get back to me.
Check Out Date:2025-02-17
Reason for Visit:Family vacation
ProsLocation
ConsAmenities, Atmosphere, Room Cleanliness, Facilities, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 21, 2025
Dear Nachiket Mehta,
I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Having an experience with the types of inconveniences you mentioned is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. As you know, our remodel has already begun, that will change everything about this hotel, with our first set of room scheduled to be completed by the end of April. We understand it is a huge inconvenience, but a necessary one to restore this property to it's formal beauty. The Management team will be reaching out to you shortly to review your stay and discuss compensation.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Best Regards,
Seth Foster
General Manager
Best Regards,
Seth Foster
General Manager
Not very Valentines day
Overall Experience
1.0
/
5
PostedFebruary 18, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Valentine’s Day weekend
Next Destination:San Francisco
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
1.0
/
5
Food & Beverage
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Very poor very unclean not happy a very bad experience will not stay here again
Reason for Visit:Valentine’s Day weekend
Next Destination:San Francisco
ProsLocation
ConsRoom Cleanliness, Amenities, Atmosphere, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 19, 2025
Dear Mike,
I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Warmest Regards,
Seth Foster
General Manager
General Manager
Great value but sacrifice a lot.
Overall Experience
3.0
/
5
PostedFebruary 17, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Bday
Staff and Service
5.0
/
5
Room and Comfort
3.0
/
5
Value
5.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
4.0
/
5
Food & Beverage
4.0
/
5
Able to Relax
4.0
/
5
No, I do not recommend this property.
This is my 3rd time staying here. Quality has gone done from what I remembered. Hallways seems really dirty. Wall paper peeling. Was not notified of construction of front lobby so was lost for a bit. Booked a double queen but it was a queen and full. Didn’t wanna mention because I was all settled and in bed already when I noticed. Room was big. Shower pressure had problems since bottom spout was leaking water while switched over
Reason for Visit:Bday
ProsRoom Cleanliness, Location, Amenities
ConsRoom Cleanliness, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 17, 2025
Dear Edward,
I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Furthermore, I must apologize for the inconveniences you experienced while staying with us. I completely understand how not knowing the hotel was under renovation could have a negative impact on your stay. Please know that we have informed ownership of your comments, and will do what we can to help notify guests in advance.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Warmest Regards,
Seth Foster
General Manager
General Manager
Comfortable rooms, but under renovation.
Overall Experience
4.0
/
5
PostedFebruary 12, 2025
Share:
ByAnonymous
fromSanta Maria, CA
Age:35-49
Traveler Type:Business
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Food & Beverage
3.0
/
5
Able to Relax
5.0
/
5
No, I do not recommend this property.
The room was great, but the hotel was under construction and there were less amenities while being the same price to stay.
ProsRoom Cleanliness, recognition for ihg rewards club members
ConsAmenities, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 13, 2025
Dear Valued Guest,
I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.
I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.
I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria.
Best Regards,
Seth Foster
General Manager
Seth Foster
General Manager
Worst Holiday Inn Express Experience - Radically different than any other to date
Overall Experience
1.0
/
5
PostedFebruary 12, 2025
Share:
ByDog Tired & Disappointed
Additional information about Dog Tired & Disappointed could not be loaded.
fromCA
Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2025-02-09
Reason for Visit:Visiting Family
Travel Tips:Avoid the property until the remodel is complete - maybe June 2026
Staff and Service
2.0
/
5
Room and Comfort
2.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
So very disappointing and extremely different from any other of the HIE experiences in decades of traveling.
First, we were not informed the property was under remodeling... construction when the reservations were made. The check in person was a bit snarky...... "well its in the app".... Which may be true, but the caliber of HIE should assure that this information is made clear from every place reservations are made. I made our reservation via the HIE website.
The check in desk was in a hall way, with no markings or signage on entrance to the hotel. The mail lobby was masked over for exterior painting.
Next, there was NO breakfast service, nor a substitute alternative at a nearby restaurant. Candidly, the crisp, clean rooms, safety of location/access and the breakfast being included in the price are the value driven qualities that result in our staying in HIE properties.
Rather than relief after a 500 mile drive, the anxiety over the Santa Maria Holiday Inn experience were most disappointing and inconsistent with previous stays at other properties.
Respectfully requesting a credit for a nights stay (points) and the $18.37 for a less than satisfying nearby fast food breakfast.
Dog Tired & Disappointed
Check Out Date:2025-02-09
Reason for Visit:Visiting Family
Travel Tips:Avoid the property until the remodel is complete - maybe June 2026
ConsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, no breakfast
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onFebruary 20, 2025
Hello Valued Guest,
Thank you for your stay at the Holiday Inn & Suites Santa Maria, California. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 19, 2025
Dear Valued Guest,
I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.
I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand.
Having a room with the types of issues you mentioned is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Remodel has already begun, that will change everything about this hotel, with our first set of room scheduled to be completed by the end of May.
I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself.
Best Regards,
Seth Foster
General Manager
Best Regards,
Seth Foster
General Manager
